"116" numbers for harmonised services of social value

CTU hereby presents an overview of the harmonised numbers of harmonised services of social value. The use of such numbers is clearly regulated in accordance with Commission Decision 2007/116/EC of 15 February 2007 on reserving the national numbering range beginning with “116” for harmonised services of social value and with Commission Decision 2007/698/EC of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with “116”, Commission Decision 2009/884/EC of 30 November amending Decision 2007/116/ES as regards the introduction of additional reserved numbers beginning with “116” and Commission Decision (EU) 2023/468 of 25 November 2022, amending the Decision 2007/116/ES, as regards the introduction of an additional reserved number beginning with 116 (“Commission Decisions”).

Currently, six following numbers are reserved:

116 000 – Hotline for missing children,
116 006 – Helpline for victims of crime
116 016 - Helpline for Victims of Violence Against Women
116 111 – Child helplines,
116 117 – Non-emergency medical on-call service,
116 123 – Emotional support helplines,

In granting the authorisation to use numbers beginning with “116”, CTU applies the definition of the services as described in the Commission Decisions and respects the conditions set out in Electronic Communications Act.

The applicant must prove their ability to provide the relevant services with social value as described and their readiness to fulfil the specific conditions attached to the right of use of the given number, as indicated in the Commission Decision.

The application for authorisation to use the numbers should be submitted in a usual manner, as described on CTU website.

Links to CTU's webpages:

List of numbers reserved for harmonised services of social value

NUMBER	Service for which this number is reserved	Description	Specific conditions attached to the right of use for this number	Status
116 000	Hotline for missing children	The service (a) takes calls reporting missing children and passes them on to the Police; (b) offers guidance to and supports the persons responsible for the missing child; (c) supports the investigation. Service continuously available (i.e. 24 hours a day, 7 days a week, nation-wide).	Service continuously available (i.e. 24 hours a day, 7 days a week, nation-wide).	Assigned on 17/08/2012 to Cesta z krize, z.ú. Operational since 13/03/2013.
116 006	Helpline for victims of crime	The service enables victims of crime to get emotional support in such circumstances, to be informed about their rights and about ways to claim their rights, and to be referred to the relevant organisations. In particular, it provides information about (a) local police and criminal justice proceedings; (b) possibilities of compensation and insurance matters. It also provides support in finding other sources of help relevant to the victims of crime.	Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.	Assigned on 29/7/2014 to Bílý kruh bezpečí, z.s. Operational since 09/01/2015.
116 016	Helpline for Victims of Violence Against Women	The service enables victims of violence against women to seek assistance and support, to be informed of their rights and of ways to claim their rights, and to be referred to the relevant organisations.	Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.	Assigned on 19/3/2024 to ROSA - centrum pro ženy, z.s.
116 111	Child helplines	The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation.	Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.	Assigned on 27/09/2018 to Linka bezpečí, z.s. Previously assigned to O2 Czech Republic a.s. Operational since 10/06/2008.
116 117	Non-emergency medical on-call service	The service directs callers to the medical assistance appropriate to their needs, which are urgent but non-life-threatening, especially, but not exclusively, outside normal office hours, over the weekend and on public holidays. It connects the caller to a skilled and supported call-handler, or connects the caller directly to a qualified medical practitioner or clinician.	Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.	Not assigned
116 123	Emotional support helplines	The service enables the caller to benefit from a genuine human relationship based on non-judgemental listening. It offers emotional support to callers suffering from loneliness, in a state of psychological crisis, or contemplating suicide	Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.	Assigned on 14/08/2012 to Cesta z krize, z.ú. Operational since 13/03/2013.