"116" numbers for harmonised services of social value

NOTIFICATION by the Czech Telecommunication Office concerning the harmonised numbers of the national numbering range beginning with “116” for harmonised services of social value

The Czech Telecommunication Office (“the Office”) hereby presents an overview of the harmonised numbers reserved for harmonised services of social value and of the use of such numbers in accordance with Commission Decision 2007/116/EC of 15 February 2007 on reserving the national numbering range beginning with “116” for harmonised services of social value and with Commission Decision 2007/698/EC of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with “116” (“Commission Decisions”).

The second amending of the list was done by the Decision 2009/884/EC of European Commission from the 30 November 2009. At present 5 following numbers are reserved:

  • 116 000 – Hotline for missing children,
  • 116 111 – Child help lines,
  • 116 123 – Emotional support help lines,

and newly

  • 116 006 – Help line for victims of crime,
  • 116 117 – Non-emergency medical on-call service.

Commission Decision on the introduction of additional reserved numbers beginning with “116” as harmonised numbers for harmonised services of social value was notified by the Office on 2 November 2007 (see Commission Decision 2007/698/EC).

In granting the authorisation to use numbers beginning with “116”, the Office applies the definition of the services as described in the Commission Decisions and respects the conditions set out in Act No. 127/2005 on electronic communications and on amendment to certain related acts (Electronic Communications Act), as amended.

The applicant must prove that it is able to provide the service as described and that it is prepared to fulfil the specific conditions attached to the right of use of the given number, as indicated in the Commission Decision.

The application for authorisation to use the numbers should be submitted in a usual manner, as described at the Office’s web site at www.ctu.cz.

 

Links to the Office’s pages:

List of numbers reserved for harmonised services of social value


NUMBER
Service
for which
this number is
reserved
Description Specific conditions
attached to the right of
use for this number

Status

116 000

Hotline for missing children

The service (a) takes calls reporting missing children and passes them on to the Police; (b) offers guidance to and supports the persons responsible for the missing child; (c) supports the investigation. Service continuously available (i.e. 24 hours a day, 7 days a week, nation-wide).

Service continuously available (i.e. 24 hours a day, 7 days a week, nation-wide).

Assigned on 17/08/2012 to Cesta z krize, z.ú. – actual use: is operational since 13/03/2013.

116 006

Helpline for victims of crime

The service enables victims of crime to get emotional support in such circumstances, to be informed about their rights and about ways to claim their rights, and to be referred to the relevant organisations. In particular, it provides information about (a) local police and criminal justice proceedings; (b) possibilities of compensation and insurance matters. It also provides support in finding other sources of help relevant to the victims of crime.

Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.

Assigned on 29/7/2014 to Bílý kruh bezpečí, z.s. – actual use: is operational since 09/01/2015.

116 111

Child helplines

The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation.

Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.

Assigned on 27/09/2018 to Linka bezpečí, z.s. Previously assigned to O2 Czech Republic a.s. – actual use: is operational since 10/06/2008.


116 117

Non-emergency medical on-call service

The service directs callers to the medical assistance appropriate to their needs, which are urgent but non-life-threatening, especially, but not exclusively, outside normal office hours, over the weekend and on public holidays. It connects the caller to a skilled and supported call-handler, or connects the caller directly to a qualified medical practitioner or clinician.

Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.

Not
assigned

 


116 123

Emotional support helplines

The service enables the caller to benefit from a genuine human relationship based on non-judgemental listening. It offers emotional support to callers suffering from loneliness, in a state of psychological crisis, or contemplating suicide

Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.

Assigned on 17/08/2012 to Cesta z krize, z.ú. – actual use: is operational since 13/03/2013.
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