Other Organisations for Consumer Protection
Last update: 20.06.2013
| State administration |
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Czech Trade Inspection Authority (ČOI)
Central Office:
Ústřední inspektorát
Štěpánská 567/15
120 00 Praha 2
Inspectorates of ČOI:
Addresses here.
E-mail:
http://www.coi.cz/cz/e-podatelna
Competences:
- Consumer protection in the field of sale and supply of products, goods and services to the internal market,
- Procedures according to Act No. 634/1992 Coll., on consumer protection, and other legal regulation,
- Dealing with misleading and agressive commercial practices, with failure to provide information on prices of products, goods and services, and with difficulties related to claims apart from electronic communication services,
- Complaints, initiatives or inquiries can be made in electronic form at the electronic address of the mailroom,
- Providing consultations and information in most of the regional inspectorates, respectively this service is available at the trade licence offices,
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Searching information on dangerous products in RAPEX database in English
Note:The database is not under responsibility of COI.
Competences in relation to electronic communications:
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The products include telecommunication equipment as mobile phones, tablets, laptops, Wi-Fi routers, etc.,
- Dealing with content services provided through phone numbers 90X or short codes for premium SMS and MMS messages.
Office for Personal Data Protection (ÚOOÚ)
Pplk. Sochora 27
170 00 Praha 7
E-mail:
posta@uoou.cz
Competences:
- Personal data protection, supervision of compliance with obligations when processing personal data in the field of electronic communications, supervision of compliance with obligations when distributing commercial communication, etc.
- Procedures according to Act No. 101/2000 Coll., on personal data protection, and other legal regulation,
- Dealing with misuse of personal data, complaints can be filed on the website.
- Procedures according to Act No. 480/2004 Coll.
- Dealing with unsolicited commercial communications (spam). Complaints can be filed on the website.
Competences in relation to electronic communications:
- When providing the electronic communication services personal data of subscribers are used.
- For distributing unsolicited commercial communications telephone numbers, short codes for premium SMS and MMS messages, e-mails etc. are used.
Police of the Czech Republic (PČR)
Competences:
- Procedures according to Act No. 40/2009 Coll., Criminal Code, and other legal regulations.
Competences in relation to electronic communications:
- Receiving criminal complaints of citizens,
- Dealing with cyber criminality, notice can be sent out here.,
- Protecting from stalking, committed also through mobile phone or e-mails etc.,
- Based on an application of the owner the stolen mobile phone can be blocked,
- Verifying IMEI of the stolen mobile phone,
- Supporting project „Safe Internet“.
Ministry of Industry and Trade of the Czech Republic (MPO)
Na Františku 32
110 15 Praha 1
E-mail:
posta@mpo.cz
Competences:
- Consumer protection and electronic communications and postal services among others.
Competences in relation to e-communications:
- Alternative dispute resolution of consumer disputes, also for the field of electronic communications.
- Referring to DOLCETA EU project to increase awareness and skill level of the consumers, also for the field of electronic communications.
Ombudsman
Údolní 39
602 00 Brno
E-mail:
podatelna@ochrance.cz
Competences:
- Protection against practices of authorities and institutions executing state administrative (here),
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Instruction on how to file a complaint can be found here.
| Associations |
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Asociation of Mobile Networks Providers (APMS)
Vyskočilova 1442/1b
140 21 Praha 4
E-mail:
apms@apms.cz
Competences:
- Interest Grouping of Legal Persons creating conditions for development of mobile networks and services in the Czech Republic.
- Conditions for use of premium services can be found in Code for audiotext services or Code for premium SMS and MMS.
- Inquiry or complaint can be filed on the website.
- Established specialized working groups focusin on mobile networks and services.
Competences in relation to telecommunication:
- Responsible for short-codes for premium SMS and MMS.
- Sets conditions for provision of premium services (Codes).
- You can find names, adresses and contact details of agregators and content service providers, who use specific premium telephone number and/or short codes for premium SMS and MMS, on the website.
ICT UNIE o.s. (Association for Information Technologies and Telecommunications)
K Červenému dvoru 25a/3269
130 00 Praha 3
E-mail:
ictu@ictu.cz
Competences:
- Professional Association of companies in field of information technologies and electronic communications.
- Creates optimal conditions for development of activities of public telecommunication network providers in the Czech Republic.
- Follows aims of its predecessors - Association for Information Society (SPIS) and Association of public telecommunication networks observers (APVTS).
- Creates specialized working groups in the field of information technologies and electronic communications.
Competences related to telecommunication:
- Preparation of a standard for a service of provision of access with a specific tariff to services provided on the Internet network or on other data networks (976)
- APVTS - cooperation with APMS on creation of Code for audiotext services.
- Creation of a working group for premium electronic communications services E-Commerce.
Computer Security Incident Response Team (CSIRT)
CZ.NIC, zájmové sdružení právnických osob
Americká 23
120 00 Praha 2
E-mail:
kontakt@nic.cz (NIC.CZ),
abuse@csirt.cz (CSIRT)
Competences:
- National team CSIRT is run by NIC.CZ association.
- Helps internet networks providers in the Czech Republic to establish own security teams and security infrastructure, deal with security incidents and improve security of their networks and global Internet.
- Coordinates solution of security incidents of computer networks operating in the Czech Republic.
- Contact information can be found here.
- Information on domain (and website) owners can be found here.
Competences related to telecommunications:
- Security incidents in telecommunication and computer networks and in the Internet network concerns the issue of malware, spam, phishing, DOS and DDOS attacks, botnet networks, etc.
- Published updated information in the field of network and services security, here
| Consumer protection |
|---|
Association of Consumers TEST
Moskevská 415/1
101 00 Praha 10 – Vršovice
E-mail:
tel.: 241 404 922
fax: 241 406 533
Competences:
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Protection and counselling for consumers, product testing and publishing "dTest" magazine.
| international organizations |
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