Other Organisations for Consumer Protection

Last update: 20.06.2013


State administration

Czech Trade Inspection Authority (ČOI)


Central Office: 
Ústřední inspektorát
Štěpánská 567/15
120 00 Praha 2

Inspectorates of ČOI:

Addresses here. 


  • Consumer protection in the field of sale and supply of products, goods and services to the internal market,
  • Dealing with misleading and agressive commercial practices, with failure to provide information on prices of products, goods and services, and with difficulties related to claims apart from electronic communication services,
  • Complaints, initiatives or inquiries can be made in electronic form at the electronic address of the mailroom,
  • Providing consultations and information in most of the regional inspectorates, respectively this service is available at the trade licence offices,
  • Searching information on dangerous products in RAPEX database in English
    Note:The database is not under responsibility of COI.

Competences in relation to electronic communications:

  • The products include telecommunication equipment as mobile phones, tablets, laptops, Wi-Fi routers, etc.,

  • Dealing with content services provided through phone numbers 90X or short codes for premium SMS and MMS messages.

Office for Personal Data Protection (ÚOOÚ)


Pplk. Sochora 27
170 00 Praha 7


  • Personal data protection, supervision of compliance with obligations when processing personal data in the field of electronic communications, supervision of compliance with obligations when distributing commercial communication, etc.
  • Procedures according to Act No. 101/2000 Coll., on personal data protection, and other legal regulation,
  • Dealing with misuse of personal data, complaints can be filed on the website.
  • Procedures according to Act No. 480/2004 Coll.
  • Dealing with unsolicited commercial communications (spam). Complaints can be filed on the website.

Competences in relation to electronic communications:

  • When providing the electronic communication services personal data of subscribers are used.
  • For distributing unsolicited commercial communications telephone numbers, short codes for premium SMS and MMS messages, e-mails etc. are used.

Police of the Czech Republic (PČR)



Competences in relation to electronic communications:

Ministry of Industry and Trade of the Czech Republic (MPO)


Na Františku 32
110 15 Praha 1


Competences in relation to e-communications:

  • Alternative dispute resolution of consumer disputes, also for the field of electronic communications.
  • Referring to DOLCETA EU project to increase awareness and skill level of the consumers, also for the field of electronic communications.



Údolní 39
602 00 Brno


  • Protection against practices of authorities and institutions executing state administrative (here),
  • Instruction on how to file a complaint can be found here.



Asociation of Mobile Networks Providers (APMS)


Vyskočilova 1442/1b
140 21 Praha 4


  • Interest Grouping of Legal Persons creating conditions for development of mobile networks and services in the Czech Republic.
  • Conditions for use of premium services can be found in Code for audiotext services or Code for premium SMS and MMS.
  • Inquiry or complaint can be filed on the website.
  • Established specialized working groups focusin on mobile networks and services.

Competences in relation to telecommunication:

  • Responsible for short-codes for premium SMS and MMS.
  • Sets conditions for provision of premium services (Codes).
  • You can find names, adresses and contact details of agregators and content service providers, who use specific premium telephone number and/or short codes for premium SMS and MMS, on the website.

ICT UNIE o.s. (Association for Information Technologies and Telecommunications)


K Červenému dvoru 25a/3269
130 00 Praha 3


  • Professional Association of companies in field of information technologies and electronic communications.
  • Creates optimal conditions for development of activities of public telecommunication network providers in the Czech Republic.
  • Follows aims of its predecessors - Association for Information Society (SPIS) and Association of public telecommunication networks observers (APVTS).
  • Creates specialized working groups in the field of information technologies and electronic communications.

Competences related to telecommunication:

  • Preparation of a standard for a service of provision of access with a specific tariff to services provided on the Internet network or on other data networks (976)
  • APVTS - cooperation with APMS on creation of Code for audiotext services.
  • Creation of a working group for premium electronic communications services E-Commerce.

Computer Security Incident Response Team (CSIRT)


CZ.NIC, zájmové sdružení právnických osob
Americká 23
120 00 Praha 2
kontakt@nic.cz (NIC.CZ),
abuse@csirt.cz (CSIRT)


  • National team CSIRT is run by NIC.CZ association.
  • Helps internet networks providers in the Czech Republic to establish own security teams and security infrastructure, deal with security incidents and improve security of their networks and global Internet.
  • Coordinates solution of security incidents of computer networks operating in the Czech Republic.
  • Contact information can be found here.
  • Information on domain (and website) owners can be found here.

Competences related to telecommunications:

  • Security incidents in telecommunication and computer networks and in the Internet network concerns the issue of malware, spam, phishing, DOS and DDOS attacks, botnet networks, etc.
  • Published updated information in the field of network and services security, here


Consumer protection

Association of Consumers TEST


Moskevská 415/1
101 00 Praha 10 – Vršovice
tel.: 241 404 922
fax: 241 406 533


  • Protection and counselling for consumers, product testing and publishing "dTest" magazine.


international organizations

An overview is available here.