Frequently solved issues

Useful information for the users of electronic communications services 

Last update: 05.04.2019

Guidelines for consumers: Special prices for the handicapped and senior citizens

Operators offer senior citizens and the handicapped special price plans. They can provide discounts of up to several hundred crowns.

The offers are availbale in different forms – for example a tariff provided exclusively to senior citizens, a discount on standard tariff, or a state contribution. CTU has prepared an overview of these special offers, together with valuable advice on how to save money.

Brochure - Special prices for the handicapped and senior citizens 449 kB | pdf

Guidelines for consumers: “Colour” lines and emergency lines

Are you under the impression that calling numbers beginning with 8 are free of charge? And that calling a number starting with 9 is “extraordinarily expensive”? It is not always that way.

These guidelines, published by CTU, will help you find your way around “colour” lines and their tariff systems. The brochure explains the characteristics of individual numbers and the call prices you pay for them. Information about colour lines is supplemented by a description of possible use and the principle of how the Single European Emergency Number "112" works.

Brochure – “Colour”lines and emergency lines 771 kB | pdf


Problematic services and offers of electronic communication services

         (press release from the Council for Radio and Television Broadcasting)

Problematic radio and terminal telecommunication devices

You will find clear information about the division of radio frequencies and the use of individual frequency bands at: