PRESS RELEASE: Monitoring Report No.1/2021

Prague, 20 January 2021 – In the January Monitoring Report CTU informs about changes that come with the new year. The position of end users has significantly improved, or, more precisely, their defence has been facilitated in situations where the performance of the Internet access service does not reach the agreed level. On 1 January, EU roaming regulations no longer apply to the United Kingdom. Other topics are: the plan of activities of the CTU in 2021 or the final results of the 5G auction.​

In January, amended version of General Authorisation No. No. VO-S/1/08.2020-9, laying down conditions for the provision of electronic communications services, entered into force. Internet Access Providers are newly obliged to derive data connection speed parameters from the advertised speed. Customers will not only get an better idea of the offered services and will be in a better position to defend in case of non-compliance with the agreed quality parameters, but also the services actually provided will better correspond to the advertised offers.

A transposition amendment to the Electronic Communications Act, implementing the European Electronic Communications Code, is awaiting discussion in the Chamber of Deputies. CTU expects that the approval of this important amendment will significantly improve the position of consumers in relation to providers of electronic communications services.

On 1 January, EU roaming regulations no longer apply to the United Kingdom. Operators can therefore start charging for roaming traffic from/to the UK as a country outside the European Economic Area, instead of the current RLAH principle ("roam like at home"). However, if they decide to do so, they must inform their customers properly and in time, including the possibility to withdraw from the contract without penalty. According to the statement stated on operators´ websites there have been no changes in roaming prices in the UK by Czech operators.

Development of 5th generation networks and other modern high-capacity networks, promotion of competition, in particular in the mobile market, but also preparation for the selection of a new postal license holder. In short, these are some of the main priorities of CTU for the year 2021 according to the Plan of Activities approved by the CTU Council at the end of last December.

The Monthly Monitoring Report No. 1/2021 is availbale here.

Press Unit 
Czech Telecommunication Office
Tereza Meravá