The switching of Internet access service provider - step by step

The legal regulation on the switching of the Internet access service provider was incorporated into the Electronic Communications Act  based on the transposition of Directive (EU) 2018/1972 of the European Parliament and of the Council, the so-called European Electronic Communications Code. CTU has prepared a graphic guide with a brief description of individual steps and the possibility to find out more detailed information. The guide will advise service subscribers who wish to change their existing provider, and how to proceed in order to make the process successful and without complications.