What you should do when the operation of your equipment is disrupted

In the case of interference with or errors in a signal, the operator of equipment using the radio frequencies or the provider of electronic communication services which provides them using equipment which utilises the radio frequencies or the operator of radiocommunication services (hereinafter collectively referred to as the “operator”) must always first check its own radio equipment and make sure that it is in faultless condition. We recommend that such checks are entrusted to a professional servicing company.

When ensuring the faultless functioning of operated radio equipment, the operator, in the case of interference or increased error rate in the signal, may ask CTU to identify the source of interference according to Section 100(6) of Act No. 127/2005 Coll., on electronic communications and amending certain related acts (Act on Electronic Communications). In the case of doubt, CTU may seek the confirmation of a professional company as to the faultless nature of the installed radio equipment.

The locally-competent departments of CTU, whose addresses and contact details you will find in Directory, receive and handle reports of interference.