Consumer protection

 

The Czech Telecommunication Office (hereinafter referred to as the “Office”), as the central administrative body for the execution of state administration in the matters laid down by Act No. 127/2005 Sb., on electronic communications and amending certain related acts, as amended (hereinafter referred to as the “Act”), promotes and upholds the interests of consumers, among other activities, in that the Office ensures a high level of consumer protection in accordance with the provisions of the Act.

The Office has published on this website practical information from the sphere of electronic communication services and information on the use of radio and terminal telecommunication equipment, the aim being to provide subscribers/users with information that allows them to avoid risk situations, fraudulent behaviour and unfair business practices in the sphere of electronic communications.

This site also contains useful links to other bodies of state administration (in particular the Czech Trade Inspection Authority - Česká obchodní inspekce) and other organisations involved in the issue of consumer protection and that publish information that is closely related to the issue of protecting consumers of electronic communication services on their sites.

Issues of subscriber contracts

Under the links bellow you can find CTU´s advice to frequently solved issues currently available in Czech language only.

last update: 15.01.2016

 

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