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22. 8. 2023
1. 8. 2023
- What disputes CTU solves and when you can contact us
- Claims about electronic communications and postal services
- Out-of-court dispute resolution
- Price and quality comparison tool
- The switching of Internet access service provider
- How to deal with an usolicited marketing call
- What to do in case of poor-quality reception of a radio or TV signal
Current topics
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CTU invites experts and wider public to actively participate in the process of Radio Spectrum Management Strategy update. It is a document which is intended to be the next step towards efficient and sustainable utilisation of the radio spectrum for the current and future needs of the Czech Republic. More information is available here.
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On 6 July, public consultation on the draft work programme 2024 of the European Regulators Group for Postal Services (ERGP) was published. Comments on the draft can be sent to ergp2024@pts.se, with GROW-ERGP@ec.europa.eu in copy, by 6 October 2023.
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CTU published a new monitoring report. You can read it here.
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CTU published an online guide to help providers of online intermediation services and online search engines to understand the new obligations arising from Regulation EU 2019/1150, which was implemented into Czech legal order by Act No. 58/2023 Coll., amending the Act on Certain Information Society Services.
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The National Cyber and Information Security Agency (NÚKIB) has issued a WARNING against a cybersecurity threat consisting of installing and using the TikTok app on devices accessing critical information and communication infrastructure systems, information and communication systems of essential services and important information systems. More here.
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CTU runs a visualization tool for quality of service (QoS) measurements for fixed and mobile networks. An interactive map allows to sort by different providers and various technologies and check the quality of network connections and electronic communications services all around the Czech Republic. It is available in English version at vportal.ctu.cz.
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The legal regulation on the switching of the Internet access service provider was incorporated into the Electronic Communications Act based on the transposition of Directive (EU) 2018/1972 of the European Parliament and of the Council, the so-called European Electronic Communications Code. CTU has prepared a graphic guide with a brief description of individual steps and the possibility to find out more detailed information. The guide will advise service subscribers who wish to change their existing provider, and how to proceed in order to make the process successful and without complications.
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Do you want to complain about a marketing call which you consider to be unauthorised? More information can be found here.
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CTU launched a registration portal for fixed outdoor links in the 60 GHz band. You can download user's guide or watch an instruction video (both in CZ language).