Which disputes CTU solves

The Czech Telecommunication Office, as the national regulator of electronic communication services and postal services, is empowered by the Act to decide on the following types of disputes:

• disputes between parties undertaking communication activities (Section 127 of the Act);
• subscriber disputes (Section 129 of the Act);
  • proceedings on objections against the settlement of warranty claims;

proceedings on appeals against the handling of warranty claims according to the Act on Postal Services.