The CTU’s electronic mailroom is designed for the reception of electronic submissions excluding collective submissions of the entrepreneur subjects working in the field of electronic communications.
Electronic address: email@example.com
Electronic address for submitting consumer's proposal: firstname.lastname@example.org
Below mentioned electronic addresses of e-mailrooms for regional departments of the CTU were established on 1 July 2006 to receive collective submissions in the matter of the decision of dispute on fulfilment of the payment obligation by the entrepreneur subjects working in the field of electronic communications.
|Department for Prague Region:||email@example.com|
|Department for South Bohemian Region:||firstname.lastname@example.org|
|Department for West Bohemian Region:||email@example.com|
|Department for North Bohemian Region:||firstname.lastname@example.org|
|Department for East Bohemian Region:||email@example.com|
|Department for South Moravian Region:||firstname.lastname@example.org|
|Department for North Moravian Region:||email@example.com|
Submissions of applications of consumers (individuals not engaged in business) in a dispute in electronic communications or postal services can be made directly via e-mail address firstname.lastname@example.org. For submissions, it is suitable to use form no. 2 “Objection to the settlement of a claim for failure to provide/poor provision of a service”, or no. 3 “Other Disputes”.
|Monday, Wednesday||7.45 − 17.00 hod.|
|Tuesday, Thursday||7.45 − 16.15 hod.|
|Friday||7.45 − 14.45 hod.|
Your enquiries concerning the operation of the electronic mailroom can be sent to the electronic address of the mailroom or to the CTU’s delivery address.
Acceptable electronic submission formats are set in the Annex No. 3 of the Decree No. 194/2009, laying down the details of using and operation of Information system of Data Boxes, as amended.
One e-mail message (or one technical data carrier) may only contain one submission.
If a submission consists of more than one electronic document, the document representing the submission as such must be distinctly identifiable from the additional electronic attachments thereto.
The maximum total size of one electronic submission (including any attachments) is 10 MB.
Received electronic submissions will subsequently go through the prescribed checks, e.g. in terms of their readability, presence and validity of electronic signature (if required), or to check for the presence of a virus.
A recognized electronic signature is based on a qualified certificate of an accredited provider of certification services. Regarding receiving of submissions at CTU, these are the certificates of certification authorities by which accreditation was granted for carrying out the activities of an accredited provider of certification services:
The electronic mailroom will inform the sender of the delivery of a submission to the electronic mailroom via an email message (confirmation) on receiving the submission, so long as it is possible to ascertain the electronic address of the sender from the received electronic submission. In this massage shall also be listed the identification data of the submission, which shall also include the electronic signature of the employee of the mailroom.
If the submission does not pass through any of the aforementioned checks, it will not be accepted by the mailroom, and if the electronic address of the sender can be ascertained from the received date message, the reason for not accepting it shall be specified in the confirmation.
“The electronic submissions was delivered to the electronic mailroom of the Czech Telecommunication Office on: DD/MM/YYYY at HH/MM/SS
Identification data of submission:
Name and surname of authorized employee:
Recognized electronic signature of authorized CTU employee:‘‘.
A data message in which malicious software was detected, or which has a format error, shall not be processed. If the electronic address of the sender can be ascertained from the received date message, a message shall be sent to this address about malicious software being detected.
In order to simplify certain electronic submissions pursuant to Act No. 500/2004 Coll., Administrative Procedure Code, as amended, forms (zfo format) are available that can be sent to the electronic mailroom after they are filled-in.
Such a request does not have to be signed by a recognized electronic signature.
An electronic submission sent to the Office whose requisites are not regulated by a legal regulation does not have to be signed by a recognized electronic signature.