Monitoring Report No. 3/2021: The Year 2020 in CTU – 5G in particular; CTU has launched a comparison tool; how to raise an objection against claim settlement

Prague, 23 March 2021 - CTU starts the March monitoring report by looking back at the activities of CTU in 2020. CTU considers it important that the auction of 5G frequencies was completed in 2020 and early 2021 and that the conditions for the deployment of 5G mobile networks were created. In the monitoring report, CTU also informs about the launch of a comparison tool for price and quality of electronic communications services and provides detailed instructions for users on how to correctly raise an objection to CTU against claim settlement of an electronic communications service.

In addition to promoting competition in the mobile market, CTU's priority was to create conditions for deploying 5G mobile networks. An important means for customers to use them was to complete an auction for granting of the rights to the 700 MHz and 3400 to 3600 MHz frequency bands. In the November electronic auction phase, all offered frequencies were distributed and in January 2021, after payment of the price, they were definitively allocated. It is therefore possible to proceed to the construction phase. CTU also made available a defined spectrum for experimental verification of 5G applications and the start of preparation of business plans until 5G devices are available for commercial deployment and other conditions are specified. In 2020, CTU also participated in the meetings of the steering committee of 5G cities and ensured the granting of experimental individual authorizations for the purposes of operating local 5G networks within the selected projects.

On 1 March 2021, CTU launched a pilot operation of a comparison tool for the prices and quality of electronic communications services. Consumers can compare the prices and parameters of calls, SMS and data services. Fixed calls and Internet and pay-TV services will be added on 1 May 2021.

For consumers, a detailed guidance on how to proceed if they are not satisfied with the claim settlement of the electronic communication service by their provider and how to correctly raise an objection to CTU, will be useful.  

Press Unit
Czech Telecommunication Office
Tereza Meravá